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Refunds and exchanges

If necessary, you can exchange or return the purchased product within 14 days from the date of purchase, in accordance with the Law of Ukraine "On Protection of Consumer Rights".

Exchange and return conditions:

Refunds or exchanges are possible only if there is a document confirming the act of payment. The product must have its original appearance: the original packaging has been preserved, all tags and labels, for shoes and bags - boxes, anthers and other branded packaging. Exchange and return is carried out in the Boutique Seven store or by courier service "New mail". When sending a return using the courier service "New mail", you need to select address delivery, since the refund will be made to the card that you indicate in the return statement. We reserve the right to refuse a cash on delivery parcel. In the case of an exchange, the return shipping costs are borne by the Boutique Seven store, in the case of a return - the customer.

Documents to be provided:

Sales invoice or cashier's check, completed return statement. We reserve the right not to accept returned items if they were delivered to our warehouse after 14 days, or if the condition of the items differs from that in which you received them.

Refund procedure:

Refunds are made in the same way that you paid for the order. In case of payment by card, the refund period depends on the policy of the institution that issued the card.

According to the legislation of Ukraine, the following are not subject to exchange and refund:

- swimwear;
- underwear;
- perfumery;
- hosiery;
- accessories.
According to the policy of Boutique Seven, goods of the "SALE" category are not subject to exchange and return, the discount percentage is -40% and higher.

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